I was pleasantly surprised to read the news of Tim Cook's apology that has now come in almost all the important platforms - social media, internet, print and probably even television. Apologies from the CEO of Apple Inc, Tim Cook for the not so happy consumer experiences with Apple designed maps on the new operating system, iOS6.
Very rarely you find the level of sincerity and candour with which Tim had apologised and what was even more interesting was the way in which as CEO of one of the most admired companies in the world, Apple, Tim recommended the use of applications available in the market including that of arch rivals. He has also promised to rectify the issues soon and come up with a world class map application that the consumers can be proud of.
This whole apology from Tim Cook made me think - how many times have i goofed up at my work? how many times did I say sorry? Did i make up subsequently for the shortcomings? What was the feedback of the stakeholders post corrections? How did the apology help impact the subsequent events, internally and externally? How did my organisation look at my goof up?
I am sure that each one of you have had your own share of such issues and challenges at work, and ways to have managed (mismanaged) the situation. Please do share your experiences and more so, how this apology from Tim will make you think and do things differently in future.
But before you go ahead with your introspection, here is the link to the article relating to Tim Cook's apology…
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